Products sold by Procom Enterprises Ltd. are covered under our 15-day money back guarantee, unless otherwise noted. Policies regarding items that are not covered by 15-day money back guarantee are specified on the product's individual page as well as the special exceptions section below.
All returns covered under our 15-day money back guarantee are subject to the following:
A Return Merchandise Authorization (RMA) number issued by Procom Enterprises Ltd. must accompany all returns.
RMA numbers must be obtained no later than 15-days from the date the product was received by you. After 15-days, all product returns must be handled directly by the manufacturer or warranty provider.
All RMA numbers are valid for 20 days from the date of issuance.
All products must be returned in like-new condition, including original packaging and all documentation and accessories. Charges will be applied for all missing accessories or parts. Procom Enterprises Ltd. will not accept items that have been physically damaged or misused. Overclocking, or improper installation of CPU fans will cause CPUs to chip. All chipped CPUs are considered physically damaged and are not eligible for replacement or refund.
All returns must be shipped freight prepaid.
All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
Procom Enterprises Ltd. does not offer cross ship service.
Please allow 1-2 weeks for all refunds.
After 15-days of the purchase date, all items that need to be returned for repair will have to be sent directly to the manufacturer or warranty provider. Please see product's individual page for further details on warranty coverage.
SPECIAL EXCEPTIONS
CPU | Hard Drive | Memory | Monitor | Notebook | Selected Web Cams
Arrangement for a return must be made within 15-days from the date the item is shipped.
15% restocking fee applies to all refunds.
Products that are defective and/or the seal of included software is broken, can only be returned for repair / replacement.
All returns must also follow the return procedures mentioned above.
CDR/RW Media | Digital Camera & Accessories | DVD-RAM/RW | Opened DVD Movies |Opened DVD-R/RAM/RW Media | Opened Software | Printer & Accessories | Projectors/Lamps/Accessories | Refurbished Products | Server & Server related products | Special Order Items
NO REFUNDS are accepted for any items in these categories.
Products that are defective can only be returned for repair/replacement.
Arrangement for a return must be made within 15-days from the date the item is shipped.
All returns must also follow the return procedures mentioned in the 15-day money back guarantee section.
Click here to request a RMA for all returns.
After receiving your Return Merchandise Authorization (RMA) Number
1. Write your RMA number legibly on the return label or outside of the packaging box.
2. Return the item in its original packaging to:
Procom Enterprises Ltd.
Returns Department
6601 W Irving Park Rd. Suite 201
Chicago,IL 60634
Unauthorized Returns
Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 15% plus applicable shipping and handling fees.
Warranty Service
For warranty service, please check the product page to find out who the warranty provider is for your particular product. In all cases, you must have a RMA number. If Procom Enterprises Ltd. is the warranty provider, you must obtain a RMA number from us. If a manufacturer or third party is responsible, you must obtain a RMA number from them. Please see the Manufacturer Warranty Section for full details.
Unless otherwise noted, warranty terms apply only to merchandise shipped within the USA. Merchandise forwarded to other international locations may not be covered under the warranty. Please check with the manufacturer or warranty provider prior to purchase.
SALES POLICY AGREEMENT
By placing an order at Procom Enterprises Ltd..com, a customer has agreed to the terms and conditions of the sale as indicated on this website. By placing an order at Procom Enterprises Ltd..com, a customer has agreed to the total dollar amount of the sale, and authorized Procom Enterprises Ltd. to collect payment via the payment method the customer specified. Procom Enterprises Ltd..com reserves the right to make changes to this site and these terms and conditions at any time.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Procom Enterprises Ltd. AND OTHER SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
When we ship
Most orders are shipped within 1 to 5 business days from the date of the order. Your order may be delayed if your ship to address does not match what your credit card issuer has on their file. We verify all addresses for protection against fraud. Some orders that are shipped from fulfillment warehouses may require longer for the item to ship. We may also ship the orders with multiple items from different warehouses so it is possible you get the items on different days. Due to the many circumstances such as unable to charge your card or verify your address, we cannot guarantee when your order is shipped out. Also if you choose next day air service, it does not necessarily mean you will get it the next day from the order date, it means that you will get it the next day from the date we ship the order.
Shipping Delays
Once an order is shipped, it is up to UPS to deliver the product, we will not be able to stop the shipment once it is shipped. If UPS loses the package, UPS will put a tracer on the package. Tracers take around 3 days for air packages and 7 business days for ground packages. We will not be able to ship out replacement packages until UPS confirms that the package is lost/will not be delivered to its destination and they will reimburse us. Without confirmation from UPS, we will not know for sure if you will get two shipments if we ship out another one. Another delay is if there is no one to sign for the package, every package we ship usually requires a signature, if a package is returned to us because no one was available to sign for it or the address was input incorrectly at the time you enter the order, you will be charged again to ship it out a second time.
Trademarks
This web-site contains many USProcom.com and third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this web-site including copyright, trademarks, trade secret and patent rights are reserved. Access to this web-site does not constitute a right to copy or use any of the intellectual property of
procom.com or its suppliers. Statutory notice contained herein represents trademark status in the United States. All trademarks and registered trademarks displayed on the site are the trademarks of their respective owners, and are not intended to imply any endorsement or affiliation between USProcom.com and these companies.
All Prices Subject to Changes Without Prior Notice
NOTE:
Procom Enterprises Ltd. attempts to be as accurate as possible in our content and pricing. However, we can not guarantee that the product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Procom Enterprises Ltd. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In addition, links to product reviews are intended to provide visitors with additional information and professional opinion. However, due to the industry's fast pace, reviews can become outdated and should not be considered a substitute for doing one's own research. Thank you
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