{"id":5945,"date":"2025-01-03T09:35:08","date_gmt":"2025-01-03T15:35:08","guid":{"rendered":"https:\/\/www.cctvchicago.com\/?page_id=5945"},"modified":"2025-02-06T07:11:41","modified_gmt":"2025-02-06T13:11:41","slug":"rate-card-sla","status":"publish","type":"page","link":"https:\/\/www.usprocom.com\/commercial\/rate-card-sla\/","title":{"rendered":"Professional Services Rate Card SR4\/25"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5945\" class=\"elementor elementor-5945\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be2bde2 e-flex e-con-boxed e-con e-parent\" data-id=\"be2bde2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa1cea3 elementor-widget elementor-widget-heading\" data-id=\"aa1cea3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3>Physical Security Solutions<\/h3><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c52b4e2 elementor-widget elementor-widget-text-editor\" data-id=\"c52b4e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Effective January 2025<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6de0b99 elementor-widget elementor-widget-heading\" data-id=\"6de0b99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service Level Agreement (SLA) Partnership Program\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-016b271 elementor-widget elementor-widget-text-editor\" data-id=\"016b271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Transform your security services experience with our comprehensive SLA program:<\/p><p><strong>Premium Benefits Package<\/strong><\/p><ul><li>15.6% reduction on all standard labor rates<\/li><li>Guaranteed 4-hour response time for critical system failures<\/li><li>24\/7\/365 emergency service availability<\/li><li>Dedicated technical support team assignment<\/li><li>Quarterly system health assessments<\/li><li>Advanced technical support hotline<\/li><li>Monthly reports<\/li><li>Preventive maintenance scheduling<\/li><li>Preferred scheduling for system upgrades<\/li><li>Direct access to senior engineering staff<\/li><li>20% of unused labor hours roll over to renewal term<\/li><li>Waived truck roll charges<\/li><\/ul><p><em>Minimum 40-hour labor block commitment required<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1e3b75 elementor-widget elementor-widget-heading\" data-id=\"f1e3b75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service Initiation and Labor Rates\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea54856 elementor-widget elementor-widget-text-editor\" data-id=\"ea54856\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Truck Roll Charges<\/strong><\/p><ul><li>Single Technician (Non-SLA): $95 flat rate<\/li><li>Two Technicians (Non-SLA): $145 flat rate<\/li><li>After Hours\/Emergency: Portal-to-portal billing applies<\/li><li>SLA Partners: Truck roll charges waived<\/li><li>Extended Travel Fee: Applies outside primary service area<\/li><\/ul><p><strong>Professional Labor Rates<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf160c0 elementor-widget elementor-widget-html\" data-id=\"cf160c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n        .responsive-table {\n            width: 100%;\n            border-collapse: collapse;\n            margin: 20px 0;\n            line-height:1.2em;\n        }\n        .responsive-table th, \n        .responsive-table td {\n            border: 1px solid #ddd;\n            padding: 10px;\n            text-align: center;\n        }\n        .responsive-table th {\n            background-color: #f4f4f4;\n        }\n        .responsive-table td:first-child {\n            text-align: left;\n            width: 50%;\n        }\n        .responsive-table td:nth-child(2),\n        .responsive-table td:nth-child(3) {\n            width: 25%;\n        }\n        @media (max-width: 600px) {\n            .responsive-table th, \n            .responsive-table td {\n                font-size: 14px;\n                padding: 8px;\n            }\n        }\n    <\/style>\n\n<table class=\"responsive-table\">\n        <thead>\n            <tr>\n                <th>Service Level<\/th>\n                <th>Standard Rate<\/th>\n                <th>SLA Partner Rate<\/th>\n            <\/tr>\n        <\/thead>\n        <tbody>\n            <tr>\n                <td>System Engineer\/Senior Technician<\/td>\n                <td>$160\/hour<\/td>\n                <td>$136\/hour<\/td>\n            <\/tr>\n            <tr>\n                <td>Level 2 Installation Specialist<\/td>\n                <td>$145\/hour<\/td>\n                <td>$123\/hour<\/td>\n            <\/tr>\n            <tr>\n                <td>Level 1 Installer \/ Wire Technician<\/td>\n                <td>$125\/hour<\/td>\n                <td>$106\/hour<\/td>\n            <\/tr>\n            <tr>\n                <td>Documentation\/CAD Services<\/td>\n                <td>$140\/hour<\/td>\n                <td>$119\/hour<\/td>\n            <\/tr>\n            <tr>\n                <td>Remote Service<\/td>\n                <td>$95\/hour (1-hour minimum)<\/td>\n                <td>$95\/hour (15-minute increments)\n<\/td>\n            <\/tr>\n        <\/tbody>\n    <\/table>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eefe467 elementor-widget elementor-widget-text-editor\" data-id=\"eefe467\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>On-site services billed in 1-hour increments with 1-hour minimum<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daba05c elementor-widget elementor-widget-heading\" data-id=\"daba05c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Response Time Commitments\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1c7d94 elementor-widget elementor-widget-html\" data-id=\"b1c7d94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<table class=\"responsive-table\">\n        <thead>\n            <tr>\n                <th>Response Level<\/th>\n                <th>SLA Partners<\/th>\n                <th>Non-SLA Clients*<\/th>\n            <\/tr>\n        <\/thead>\n        <tbody>\n            <tr>\n                <td>Critical System Failure<\/td>\n                <td>4-hour remote \/ 12-hour on-site<\/td>\n                <td>Not guaranteed<\/td>\n            <\/tr>\n            <tr>\n                <td>Same Day Response<\/td>\n                <td>Included<\/td>\n                <td>+35% Premium<\/td>\n            <\/tr>\n            <tr>\n                <td>Next Business Day<\/td>\n                <td>Included<\/td>\n                <td>+15% Premium<\/td>\n            <\/tr>\n            \n        <\/tbody>\n    <\/table>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48fb659 elementor-widget elementor-widget-text-editor\" data-id=\"48fb659\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Critical system failure defined as more than 20% cameras\/doors out of service or single outside door not locking<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7da5466 elementor-widget elementor-widget-heading\" data-id=\"7da5466\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service Windows<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cfc97a elementor-widget elementor-widget-text-editor\" data-id=\"3cfc97a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>SLA Partners<\/strong>\u00a0Standard Hours (Monday-Friday)<\/p><ul><li>Day Shift (8:00 AM &#8211; 5:00 PM): Regular rates<\/li><li>Evening Shift (5:00 PM &#8211; 8:00 PM): Regular rate \u00d7 1.25<\/li><li>Night Shift (8:00 PM &#8211; 6:00 AM): Regular rate \u00d7 1.5<\/li><li>Saturdays: Regular rate \u00d7 1.5 (Portal-to-Portal)<\/li><li>Sundays &amp; Holidays: Regular rate \u00d7 2.0 (Portal-to-Portal)<\/li><li>24\/7\/365 Emergency Support Available<\/li><\/ul><p><strong>Non-SLA Clients<\/strong><\/p><ul><li>Standard Hours (Monday-Friday, 8:00 AM &#8211; 5:00 PM): Regular rates<\/li><li>Evening Hours (5:00 PM &#8211; 8:00 PM): Regular rate \u00d7 2.0<\/li><li>Night Shift (8:00 PM &#8211; 6:00 AM): Regular rate \u00d7 2.5<\/li><li>Saturdays: Regular rate \u00d7 2.0<\/li><li>Sundays &amp; Holidays: Regular rate \u00d7 2.5<\/li><li>Limited to standard business hours support only<\/li><li>After-hours service subject to availability<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a9f9d2 elementor-widget elementor-widget-heading\" data-id=\"6a9f9d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Travel Charges and Service Areas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7b2484 elementor-widget elementor-widget-text-editor\" data-id=\"a7b2484\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Primary Service Area<\/strong><\/p><ul><li>Within 25 road miles from 951 Busse Rd. Elk Grove Village, IL (calculated using Google Maps)<\/li><li>Standard truck roll charges apply<\/li><li>No additional travel fees<\/li><\/ul><p><strong>Extended Service Areas<\/strong>\u00a0Zone 1 (26-60 road miles):<\/p><ul><li>Additional $125 travel charge<\/li><li>Requires advance scheduling<\/li><li>Combined with standard truck roll for non-SLA clients<\/li><\/ul><p>Zone 2 (61-100 road miles):<\/p><ul><li>Additional $195 travel charge<\/li><li>Minimum 48-hour advance scheduling required<\/li><li>Combined with standard truck roll for non-SLA clients<\/li><\/ul><p>Zone 3 (Beyond 100 road miles):<\/p><ul><li>Base charge of $195 plus $2.50 per mile beyond 100 miles<\/li><li>Special scheduling requirements apply<\/li><li>Custom quote may be required for multi-day services<\/li><\/ul><p><em>Travel charges apply to both SLA and non-SLA clients<\/em>\u00a0<em>Multiple service calls in the same zone may qualify for reduced travel charges<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61de144 elementor-widget elementor-widget-heading\" data-id=\"61de144\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Additional Terms\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-800d98d elementor-widget elementor-widget-text-editor\" data-id=\"800d98d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Travel charges based on Google Maps road distance<\/li><li>Standard hours truck roll charge applies for non-SLA clients<\/li><li>After-hours service requires portal-to-portal billing<\/li><li>Remote service time deducted from contracted hours for SLA clients<\/li><li>Parts and materials billed separately<\/li><li>Service availability for non-SLA clients is subject to resource availability<\/li><li>Premium service windows and emergency response reserved for active SLA clients<\/li><li>Travel charges apply outside of greater Chicago metropolitan area<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-511842d elementor-widget elementor-widget-heading\" data-id=\"511842d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Information\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fefb91 elementor-widget elementor-widget-text-editor\" data-id=\"7fefb91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Procom Enterprises 951 Busse Rd. Elk Grove Village, IL 60007 P: 847.545.0101\u00a0<a href=\"http:\/\/www.cctvchicago.com\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/www.cctvchicago.com&amp;source=gmail&amp;ust=1736239009541000&amp;usg=AOvVaw0HPv1Bo8xcm62OYGOksI1_\">www.cctvchicago.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Physical Security Solutions Effective January 2025 Service Level Agreement (SLA) Partnership Program Transform your security services experience with our comprehensive SLA program: Premium Benefits Package 15.6% reduction on all standard labor rates Guaranteed 4-hour response time for critical system failures 24\/7\/365 emergency service availability Dedicated technical support team assignment Quarterly system health assessments Advanced technical [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6720,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":""},"class_list":["post-5945","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Professional Services Rate Card SR4\/25 - Procom Commercial Security<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.usprocom.com\/commercial\/rate-card-sla\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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