24/7/365
live support!
Procom offers 24/7/365 live remote support
for your network and home entertainment system.
Remote Repair
Your system will be accessed remotely and oftentimes repaired without a service call.
Discounted Service Call Rates
In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate.
Choose your monthly subscription
24/7/365 Enhanced Plan
$50 / Month
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Proactive Monitoring and Remote Repair
We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.
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Reactive Remote Repair
Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
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24/7 Email, Text and Chat Support
We’re available to communicate with you in whichever manner best fits your lifestyle.
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24/7 Phone Support
Experience the convenience of a live answer by one of our knowledgeable technicians.
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App Control
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
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Discounted Service Call Rates
We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.
24/7/365 Essential Plan
$28 / Month
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Reactive Remote Repair
Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
-
24/7 Email, Text and Chat Support
We’re available to communicate with you in whichever manner best fits your lifestyle.
-
Discounted Service Call Rates
We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.
24/7/365 Live support
Every technology solution needs regular updates and checkups. Your system might experience problems. We offer proactive monitoring and fixing your system remotely to enabling you to reset your own system easily.
Questions?
To learn more about our 24/7/365 service plans please fill out the form below and a Procom’s representative will contact you.
Please call 847-545-0101 or e-mail: support@usprocom.com
Representatives are available Mon-Fri 9:00am-5:00pm.
Support is available 24 hours a day 7 days a week.
Please follow the instructions below for all support needs:
1. To contact support, please use one of the following options:
- Open your OVRC Home app and press the support button at the bottom
- For email support please email: support@procomha.zohodesk.com
- For chat support please visit: http://chat.getparasol.com
- For phone support during business hours please call: 847-545-0101
2. Please give detailed information about the issue you are experiencing.
3. Remote technical support will attempt to solve the issue. If the issue cannot be resolved remotely, a service ticket will immediately be forwarded to Procom for follow-up.
What can we monitor?
Whether most of your network connected devices are up and running.
Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
Internet up/down state and average upload/ download speeds.
Let us answer
your questions
What can’t we monitor?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
